Refund and Payment Policy

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Refunds & Exchanges

✔ Refunds will be processed as store credit.

✔ If your item arrives damaged, contact us within 24 hours for a replacement.

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📧 Return requests :Email bodycare@cloudyessence.co.za

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✔ We accept: Visa, Mastercard

✔ Payments are processed securely using Visa.

✔ We do not allow shopping on credit